quality
Quality Assurance is a way for your organisation to ensure that it delivers the best service to it's users, members, volunteers and funders. A Quality Assurance system is a way of checking, through continuous monitoring and evaluation of your performance, that your organisation is continuously improving how it works.
| Before you choose a quality model to work with, it is important to understand what ‘quality’ means. Basically, it is doing the right things in the right way, in order to meet the agreed needs of users. It also implies continually improving what you do and how you do it. A typical quality scheme will involve you agreeing standards, which will be defined by the quality system you have chosen then: comparing how well you are doing against these expectations; setting priorities and drawing up an action plan saying what you need to do, who will do it how it will be done and the deadlines for doing it; and reviewing what changes have been made and whether they have made a difference. An excellent starter guide about quality systems is First Steps in Quality published by the Charities Evaluation Service. | | |
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